Frogfoot Networks (Pty) Ltd.
Customer Service Agent – Johannesburg
Company: Frogfoot Networks (Pty) Ltd.
Location: Johannesburg, Gauteng
Posted: 2026-01-29
Position Type: Entry Level
About the Role
Frogfoot Networks is looking for friendly and proactive Customer Service Agents to join our Customer Experience team. The role is ideal for someone who enjoys helping people, listening carefully, and finding quick solutions to their problems.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, voice, and chat.
- Maintain a positive, empathetic, and professional attitude at all times.
- Investigate and resolve customer complaints efficiently.
- Deliver fast and effective resolutions while ensuring a smooth customer experience.
- Build customer loyalty and act as a brand ambassador.
- Inform customers about products, services, and solutions that meet their needs.
- Keep accurate records of all customer interactions, queries, and complaints.
- Collaborate with colleagues and other departments to resolve issues.
- Provide feedback to improve customer service processes and overall satisfaction.
- Handle challenging or rude behaviour with patience and professionalism.
What You’ll Need
- Grade 12 / Matric.
- Customer Service or Contact Centre certification (advantageous).
- Technical or telecom-related short courses (e.g., CompTIA A+ or N+).
- Basic networking knowledge.
- Fibre or ISP-related training.
- 1–2 years of customer service experience, preferably in a call centre, helpdesk, ISP, or telecommunications environment.
- Experience handling customer enquiries across multiple channels.
- Experience with customer complaints, escalations, or problem resolution.
- Experience working in a performance-driven environment with customer satisfaction targets (e.g., CSAT, FCR).
- Experience documenting customer interactions and following structured workflow processes.
Skills That Will Help You Succeed
- Excellent communication skills, including active listening and clear verbal and written communication.
- Strong problem‑solving skills and the ability to suggest effective solutions.
- Service‑oriented mindset with the ability to manage customer grievances professionally.
- Quick learning of product and service information.
- Calm, patient, and in control during challenging interactions.
- Accurate documentation and consistent process follow‑through.
- Persuasive speaking skills and positive language to build trust.
Qualities We Value
- A people‑first attitude and genuine empathy for customers.
- Strong problem‑solving ability and a proactive approach.
- High levels of personal and professional ethics.
- Adaptability and willingness to adjust in a fast‑paced environment.
- Clear and confident communication skills.
- Self‑control, patience, and the ability to manage stressful or confrontational interactions.
- Taking responsibility and ownership of customer issues from start to finish.
Application
Open until filled. To apply, please visit the following link: