We are looking for a Bookings Clerk to support our vehicle booking process. The role involves accurate and timely processing of vehicle booking transactions following our standard operating procedures.

Duties & Responsibilities

• Process the maximum number of vehicle bookings each day to support workshop productivity.
• Meet performance targets and service level agreements.
• Ensure job cards are completed with all required information (VIN, mileage, service history, quotes, checklists, etc.) and that all documentation is attached.
• Follow governance and compliance processes.
• Identify and apply known solutions to operational challenges and raise unresolved issues.
• Coordinate with the service advisor and parts department for parts needed for specific vehicle services.
• Record and report work activities to provide timely and accurate information for decision‑making.
• Work efficiently to maximise productivity and minimise delays.
• Deliver services that meet or exceed customer expectations.
• Participate in learning initiatives to improve work quality and develop skills.
• Live up to company values.

Knowledge & Skills

• Computer literacy.
• Strong written and verbal communication skills.
• Good organisational skills.
• Understanding of ethical behaviour and confidentiality of work information.
• Knowledge of appropriate communication channels.
• Customer‑oriented mindset.

Experience & Requirements

• Matric/Grade 12.
• 1–2 years of experience in a similar environment.