Hyundai Automotive South Africa
Administrator: Warranty – Importer
Company: Hyundai Automotive South Africa
Location: Germiston, Gauteng
Job Type: Entry Level
Posted: 2026-02-02
Application Deadline: Open until filled
Job Description
Hyundai Automotive South Africa is looking for an Automotive Warranty Administrator to support our warranty team. The role involves processing warranty claims accurately and on time, ensuring compliance with OEM standards, and maintaining clear communication with dealers and internal stakeholders.
Key Responsibilities
- Warranty Processing & Compliance
- Capture, process, and administer warranty claims in OEM systems.
- Ensure all documentation is accurate, complete, and correctly costed.
- Vet source documents to validate claim data before dealer payment.
- Maintain the warranty grid, WIP, and age analysis.
- Track first‑approval rates and follow up on denied or rejected claims.
- Manage parts destruction and warranty storerooms per OEM standards.
- Identify operational issues, apply solutions, and raise unresolved matters.
- Support internal and external warranty audits and maintain audit readiness.
- Provide technical and administrative support to dealers/importers on claim handling.
- Financial Control
- Record warranty-related financial transactions accurately.
- Maintain documentation to support clean audits and prevent non‑payments.
- Verify financial entries and monitor claims to completion.
- Report inefficiencies affecting costing or payments and support corrective actions.
- Improve turnaround times and reduce delays.
- Client & Stakeholder Engagement
- Deliver customer‑focused service that meets or exceeds expectations.
- Communicate professionally with dealers, OEMs, and internal stakeholders.
- Proactively inform about delays, disruptions, or claim issues.
- People & Development
- Participate in learning initiatives to improve skills and quality.
- Demonstrate and uphold company values.
- Support team effectiveness through collaboration and knowledge sharing.
Competencies
Behavioural Competencies
- Strong customer orientation with timely, respectful communication.
- Effective problem‑solving, decision‑making, and escalation judgment.
- Collaborative teamwork across diverse stakeholders.
- Resilience, adaptability, and constructive feedback handling.
- Excellent planning, organisation, and workload management.
- Accountability for quality, timelines, and performance targets.
- Ethical conduct, confidentiality, and integrity.
Technical & Functional Competencies
- Proficient in clerical and administrative warranty processes.
- Strong computer literacy (OS, office apps, file management, system navigation).
- Ability to supervise or support warranty submissions and inspections.
- Analytical skills for warranty data, report compilation, and trend escalation.
- Understanding of productivity, quality management, and customer‑centric service.
- Strong numerical and analytical skills for data verification.
Minimum Experience
2–3 years in a similar warranty or automotive environment.
Minimum Qualifications
- Higher Certificate and/or Advanced National (Vocational) Certificate in a technical field.
- Intermediate computer literacy (MS Office, internet, email).
How to Apply
To apply for this position, please visit the following link: