ICT Help Desk Analyst

Lepelle Northern Water (LNW) is a regional water board in the Limpopo Province. We provide bulk water supply and purification services across various areas. We are currently looking for a professional and dedicated ICT Help Desk Analyst to join our team in Polokwane.

Job Overview

• Job Type: Full Time
• Experience: 2 years
• Location: Polokwane, Limpopo
• Field: ICT / Computer Systems

Minimum Requirements

To be considered for this role, you must meet the following criteria:

• A National Diploma or Bachelor’s Degree in Information Technology, Computer Systems, or a related field.
• At least 2 years of working experience in an ICT helpdesk, service desk, or first-line support role.
• Experience working in an ITIL-based environment and using service desk tools (such as Spiceworks, Freshservice, or ManageEngine).
• Strong knowledge of Windows 10/11, Active Directory, Microsoft 365, and endpoint protection.
• A valid driver’s license is mandatory.
• Registration with a relevant professional body will be an advantage.

Key Responsibilities

The successful candidate will report to the ICT Network & Security Engineer and perform the following duties:

• User Support: Serve as the primary contact for ICT support regarding hardware, software, printers, and applications.
• Ticket Management: Log, categorize, and resolve technical issues using the Service Desk platform. Escalate complex problems to senior specialists.
• Software Assistance: Help users with Microsoft 365 tools (Outlook, Teams, Excel, etc.) and troubleshoot login or configuration issues.
• Remote Support: Assist remote and hybrid staff with VPN connections and collaboration tools.
• Hardware Maintenance: Perform basic troubleshooting and repairs on laptops, desktops, and mobile devices. Assist with hardware and software rollouts.
• Account Management: Manage user accounts and group memberships in Active Directory and Microsoft 365. Handle password resets and multi-factor authentication (MFA).
• Documentation: Maintain up-to-date user guides and FAQs. Provide weekly and monthly reports on ticket trends and resolution times.
• Training & Security: Provide basic ICT training and raise awareness about cybersecurity and company policies.

How to Apply

Qualified and interested candidates should visit the official Lepelle Northern Water website to complete their application. Ensure that your application demonstrates how you meet the requirements listed above.