PPS
Job Opportunity: Support Assistant (Bloemfontein)
About PPS
PPS serves over 200,000 members, providing a comprehensive range of financial and healthcare products tailored for graduate professionals. As a mutual company, we operate solely for the benefit of our members, ensuring their needs always come first.
Role Overview
We are seeking a dedicated Support Assistant to join our team in Bloemfontein. Reporting to the Team Leader, you will be responsible for delivering high-quality, detailed administrative work. This role requires a patient, consistent individual who thrives in a structured environment and can manage tasks with precision and care.
Job Details
- Location: Bloemfontein, Free State
- Job Type: Full Time
- Field: Administration / Secretarial
Requirements
Qualifications:
- Matric (Grade 12) certificate.
Experience and Knowledge:
- At least 2 years of administrative experience within the Financial Services or Life Assurance industry.
- Basic knowledge of Life Assurance or Financial Services processes.
Technical Skills:
- Proficiency in MS Office (specifically Excel, Outlook, and Internet usage).
Personal Attributes:
- Highly conscientious and careful with details.
- Helpful and client-service oriented.
- Consistent, responsive, and target-driven.
Main Duties and Responsibilities
- Query Management: Upload and follow up on various queries, including premiums, beneficiary changes, debit orders, and claims.
- Application Processing: Check and capture applications within 4 hours of receipt with at least 95% accuracy.
- Administrative Support: Provide backup for Life Specialists and intermediaries, including preparing quotations and statements of benefits.
- Communication: Monitor service requests and keep stakeholders updated on outstanding requirements.
- Office Coordination: Assist in organizing broker workshops and maintaining office supplies and brochures.
- Compliance: Ensure all work meets established service level agreements (SLAs) and internal standards.
Application Deadline
Please submit your application by 14th February 2026.
How to Apply
Interested candidates who meet the requirements should apply through the PPS careers portal.