PPS
Support Assistant (Pietermaritzburg)
PPS provides specialized financial and healthcare products to over 200,000 graduate professionals. As a company that values mutuality, we exist solely to benefit our members. We are currently looking for a detail-oriented Support Assistant to join our team in Pietermaritzburg.
Role Purpose
The Support Assistant is responsible for delivering high-quality, accurate work by following established standards and procedures. This role requires patience, consistency, and the ability to manage tasks efficiently within set timeframes. You will report to the Team Leader and focus on providing excellent technical support and administrative service.
Minimum Requirements
- Education: Matric (Grade 12) qualification.
- Experience: At least 2 years of experience as an administrator within the Financial Services or Life Assurance industry.
- Knowledge: A basic understanding of the Life Assurance or Financial Services sector.
- Computer Skills: Proficiency in Microsoft Office, especially Outlook and Excel.
Key Skills
- Strong attention to detail and accuracy.
- Helpful and conscientious attitude.
- Reliable and responsive to client needs.
- Target-driven with a focus on service excellence.
Main Duties and Responsibilities
- Query Management: Upload and follow up on queries regarding premiums, beneficiary changes, debit orders, claims, and policy amendments.
- Application Processing: Check and capture applications within 4 hours of receipt, maintaining a 95% accuracy level.
- Administrative Support: Provide daily administrative assistance to Life Specialists and intermediaries.
- Communication: Monitor service requests and communicate any outstanding requirements or application updates.
- Quotations: Prepare and provide benefit statements and quotations for intermediaries.
- Service Standards: Ensure all service level agreements (SLAs) are consistently met.
- Event Coordination: Assist Life Specialists in organizing workshops for brokers.
Application Details
Closing Date: 14th February 2026
How to Apply: Interested candidates who meet the requirements should visit the PPS careers portal on the eRecruit website to submit their application.