City of Johannesburg
Internship Opportunity: Customer Care Agent
The City of Johannesburg Metropolitan Municipality is the primary economic hub of South Africa and a leader in African commerce. Known for its world-class infrastructure and vibrant character, the City is committed to providing excellent service to its residents and businesses.
Role Overview
We are looking for motivated interns to join our team as Customer Care Agents. In this role, you will learn to provide high-quality service, resolve customer inquiries during the first point of contact, and ensure a professional experience for every member of the public.
Minimum Requirements
- Grade 12 (NQF Level 4) plus a Diploma or NQF Level 6 qualification in Marketing, Business Management, or Business Administration.
- No previous work experience is required.
- Note: Only residents of the City of Johannesburg will be considered for this position.
What You Will Learn
During this internship, you will gain hands-on experience in the following areas:
- Providing accurate information regarding City services and products.
- Maintaining detailed records of customer interactions and requests.
- Resolving customer queries and managing complaints according to official procedures.
- Building and maintaining positive relationships with customers to improve loyalty and communication, specifically regarding Rea Vaya services.
- Engaging with stakeholders professionally and following internal policies.
- Preparing accurate and timely reports on customer service activities.
Job Details
- Job Type: Full-Time Internship
- Location: Johannesburg, Gauteng
- Field: Customer Care / Volunteering
How to Apply
If you meet the requirements and are a resident of Johannesburg, please submit your application through the official City of Johannesburg recruitment portal.