Werkie
Junior IT Assistant (IT 11)
Location: Pretoria, Gauteng
Job Type: Full Time
Experience: 1 – 2 years
About the Company
Werkie is dedicated to connecting top talent with businesses that strive for excellence. Our mission is to support our clients’ growth by providing trusted candidates who strengthen their business goals. We pride ourselves on our commitment to quality and integrity.
Job Overview
We are looking for a motivated Junior IT Assistant to join our team. In this role, you will support our technical infrastructure, assist users with IT issues, and ensure our systems run smoothly and securely.
Key Responsibilities
IT Support & Troubleshooting
- Respond to support tickets and assist users with hardware, software, and network problems.
- Fix hardware issues, including replacing RAM, hard drives, and power supplies.
- Maintain desktops, laptops, and printers to keep them performing well.
- Help with software installations, system updates, and remote support.
System Administration
- Set up and configure workstations, laptops, printers, and IP phone systems.
- Manage Microsoft 365 accounts, emails, and security policies.
- Troubleshoot Microsoft applications like SharePoint, OneDrive, and Teams.
- Keep track of IT equipment and maintain organized documentation.
Networking & Connectivity
- Handle basic network troubleshooting, including Wi-Fi, VPN, and IP addressing.
- Support network devices like routers and switches.
- Monitor network performance and report advanced issues when necessary.
Cybersecurity & Compliance
- Follow IT security best practices, such as managing passwords and access controls.
- Monitor systems for vulnerabilities and help deploy security patches and Multi-Factor Authentication (MFA).
- Help educate users on how to stay safe online.
Minimum Requirements
- 1 to 2 years of experience in an IT support role.
- Matric (Grade 12) or an equivalent qualification.
- Experience managing Microsoft Office 365.
- Basic understanding of networking (DNS, DHCP, IP addressing).
- Good knowledge of computer hardware and repair.
Skills and Attributes
- Strong problem-solving skills and attention to detail.
- Excellent organization and time management.
- Proficient with Windows operating systems.
- Good communication skills and a friendly professional manner.
- Ability to work well under pressure and handle multiple tasks.
- A proactive attitude and a desire to learn new technologies.
How to Apply
If you meet the requirements and are interested in this position, please submit your application through the Werkie recruitment portal.