Client Service Agent Ref No.10 (X2 Posts) Jobs

Western Cape Education Department (WCED)

The Western Cape Education Department (WCED) is responsible for early childhood development, primary, and secondary school education within the province. Our mission is to improve language and mathematics skills, boost matric results, and ensure all communities have access to quality education.

Job Title: Client Service Agent (Ref No. 10)

Available Positions: 2

Location: Cape Town, Western Cape

Job Type: Full-Time

Field: Customer Care

Position Overview

We are seeking professional and self-motivated individuals to join our team as Client Service Agents. In this role, you will be the point of contact for inquiries regarding employment conditions, finance, and salary policies within the education sector.

Requirements

• Education: Senior Certificate or Higher National Certificate.
• Experience: At least 6 years of relevant experience.
• Technical Knowledge: Must have an “Introduction to PERSAL” Certificate and a strong understanding of the PERSAL system.
• Industry Experience: At least 5 years of experience dealing with employee benefits, government salary policies, and financial matters within a public service or education environment.
• Language Skills: Ability to communicate effectively in at least two official languages of the Western Cape.
• Computer Literacy: Proficient in using standard office software.

Core Competencies

• Excellent interpersonal and customer service skills.
• A professional and polite manner when dealing with clients.
• Active listening and strong analytical problem-solving skills.
• Reliable, self-motivated, and committed to ongoing professional development.
• Strong written communication and documentation skills.

How to Apply

If you are interested in this position and meet the qualifications, please submit your application through the official DPSA government careers portal.