General Manager (Brits Mall)

Broll is a leading real estate services provider committed to innovation and service excellence. We strive to create a high-performance and respectful culture while providing top-tier real estate solutions to our clients. We are currently seeking a professional and experienced General Manager to oversee operations at Brits Mall.

Role Overview

The General Manager is responsible for the daily operations, financial performance, and overall management of Brits Mall and its facilities. This role involves maintaining high standards, building strong tenant relationships, and ensuring the property remains competitive and well-maintained.

Key Responsibilities

Property & Operations Management

• Monitor market trends, new developments, and competitor strategies.
• Develop and implement long-term maintenance plans and refurbishment proposals.
• Ensure the building maintains high standards of quality and functionality.
• Oversee all repairs, security systems, and preventative maintenance programs.

Financial Management & Reporting

• Prepare annual budgets and quarterly financial forecasts.
• Manage income and expenses, ensuring all operating costs are recovered accurately.
• Oversee debt collection, credit control, and financial reporting for clients.
• Authorize payments for utilities, cleaning, and general maintenance.

Tenant & Customer Relations

• Handle lease negotiations, renewals, and tenant queries.
• Ensure all vacant spaces are in excellent condition for new tenants.
• Review tenant performance and turnover to support their growth.
• Coordinate mall promotions and marketing activities to attract visitors.

Health, Safety & Compliance

• Ensure the property complies with the OHS Act and all other statutory regulations.
• Establish emergency plans and manage security personnel effectively.
• Oversee staff training regarding health and safety protocols.

Team Leadership

• Provide clear direction and leadership to mall staff.
• Conduct performance reviews and identify training needs.
• Manage daily staff assignments and coordinate personnel to ensure optimal performance.

Requirements

• Education: Grade 12 (Matric) is essential. A Degree or Diploma in Business Management or Property Management is preferred.
• Experience: At least 5 years of experience in property management, with a minimum of 2 years in a supervisory or leadership role.
• Skills: Strong financial acumen, excellent communication skills, and the ability to lead a diverse team.

Performance Indicators

• Effective communication with departments and senior management.
• Efficiently managed facilities that meet company and client standards.
• Accurate budgeting and financial control.
• Positive relationships with tenants, contractors, and vendors.

How to Apply

If you meet the requirements and are ready to lead a high-performing team, please submit your application through our career portal.