Admin: Functional Application Support

SITA was established in 1999 to manage and coordinate the South African government’s information technology resources. Our mission is to improve service delivery, ensure systems work together, and manage IT procurement effectively. We are looking for a dedicated professional to join our team in Centurion.

Job Overview

• Job Type: Full Time
• Location: Centurion, Gauteng
• Experience: 2 – 3 years
• Qualification: National Certificate (NQF Level 5)

Purpose of the Job

In this role, you will provide second-level technical support for specific software applications. Your goal is to ensure these systems run smoothly and meet the standards set in our service agreements, all while working under professional supervision.

Key Responsibilities

• Technical Support: Resolve issues reported by clients through our call-logging system to keep applications available and functional.
• System Testing: Perform functional user acceptance and system testing to confirm that software updates or changes work correctly.
• User Training: Provide guidance and training to users to help them understand and use application features effectively.
• Documentation: Update user manuals, online help files, and technical documents to ensure all information is accurate and easy to follow.
• Reporting: Provide regular information and support updates to clients and supervisors.

Requirements and Experience

• Education: A 1-2 year National Certificate in Information Technology (NQF level 5) or equivalent specialized ICT training.
• Experience: At least 2 to 3 years of experience in a dedicated application support role.

Technical Skills and Competencies

• Solid understanding of the Software Development Life Cycle (SDLC) and system testing.
• Knowledge of government IT strategies and business environments.
• Ability to explain technical issues to non-technical users clearly.
• Strong problem-solving skills with the ability to resolve issues quickly and cost-effectively.
• Excellent oral and written communication skills.
• Proven ability to work effectively under pressure.

How to Apply

If you are interested and meet the qualifications, please visit the official SITA website to submit your application.

Application Deadline: March 3rd, 2026