Nando's
Assistant Restaurant Manager – Stellenbosch
Nando’s is a global family famous for our legendary PERi-PERi chicken. Our story began with Portuguese explorers and the discovery of the African Bird’s Eye Chilli. Today, we are looking for a passionate and energetic Assistant Restaurant Manager to join our team in Stellenbosch.
Role Overview
This is a full-time position in the hospitality sector. We are looking for a leader who has “fire in their belly and purpose in their heart.” You will support the Restaurant Manager in running a successful business while creating a positive environment for both staff and customers.
Job Details
- Location: Stellenbosch, Western Cape
- Experience: 2 – 3 years in restaurant management
- Qualification: Matric (Grade 12)
- Tools: Proficiency in Microsoft Office
What We Are Looking For
- Proven experience in restaurant operations and managing teams.
- Strong communication skills and attention to detail.
- A proactive attitude toward problem-solving.
- Applicants with more than 3 years of experience are preferred.
Key Responsibilities
1. Financial Management
- Manage daily financial tasks and follow company procedures.
- Control costs by managing stock, reducing waste, and preventing theft.
- Monitor daily targets, including sales, customer counts, and average spend.
- Help take corrective actions to improve the restaurant’s profit margins.
2. Operational Management
- Oversee daily stock control and inventory.
- Ensure the restaurant meets high standards for health, safety, and hygiene.
- Report maintenance issues and ensure repairs are handled quickly.
- Prepare for internal and external audits to ensure the branch stays compliant.
3. People Management
- Create weekly staff rosters to ensure the restaurant is always well-staffed.
- Assist with hiring, onboarding, and training new team members.
- Manage staff attendance and performance feedback.
- Ensure all staff members follow the disciplinary code and complete their training modules.
4. Marketing and Customer Service
- Help run national and local marketing campaigns to grow the business.
- Handle customer complaints professionally and quickly.
- Use “Mystery Shopper” feedback to improve service quality.
- Step in as the Acting Restaurant Manager when the manager is away.
How to Apply
If you have the courage to pursue your passion and meet the requirements above, please submit your application through the official Nando’s careers portal.