Nando's
Assistant Restaurant Manager – Tokai
Nando’s is a global restaurant brand with a rich history rooted in Portuguese explorers and the discovery of the African Bird’s Eye Chilli, also known as PERi-PERi. We are looking for a passionate and energetic leader to join our family at the Tokai branch in the Western Cape.
Job Overview
- Job Type: Full Time
- Location: Tokai, Western Cape
- Qualification: Matric
- Experience: 2 – 3 years in restaurant management
- Field: Hospitality / Restaurant
About the Role
We are looking for more than just a manager. We want someone with a passion for people and a commitment to excellence. If you have “fire in your belly” and “purpose in your heart,” you might be the perfect fit for the Nando’s family.
Requirements
- Matric certificate.
- 2 to 3 years of restaurant management experience (3+ years is preferred).
- Proficiency in Microsoft Office.
- Strong attention to detail and accuracy.
- Excellent communication and leadership skills.
- In-depth knowledge of restaurant operations.
Key Responsibilities
Financial Management
- Ensure accurate daily financial administration according to company policies.
- Control expenditure, manage stock, and reduce waste to maintain profit margins.
- Monitor daily performance targets, including sales, customer counts, and average spend.
- Take corrective actions to improve business performance and profitability.
Operational Management
- Oversee daily stock control and inventory management.
- Ensure the restaurant meets all Health & Safety, hygiene, and maintenance standards.
- Facilitate action plans to improve internal and external audit results.
- Ensure the team follows all Nando’s operational standards.
People Management
- Manage weekly staff rosters to ensure the restaurant is properly staffed.
- Assist with recruiting, inducting, and training new team members.
- Monitor staff attendance and manage performance.
- Ensure all staff are trained on the latest procedures and follow the disciplinary code.
Marketing & Customer Service
- Support the execution of national and local marketing campaigns.
- Handle customer complaints professionally and efficiently.
- Use “Mystery Shopper” feedback to improve service quality.
- Step in for the Restaurant Manager when they are absent.
How to Apply
If you meet the requirements and are interested in this position, please apply via the Nando’s careers portal on the Scubed Online website.