Club Admin Manager – Hazeldean Jobs

Club Admin Manager – Hazeldean

Virgin Active is more than just a gym; we are a global community dedicated to helping people be their personal best. Since 1999, we have grown into one of the most recognizable health brands in the world. We pride ourselves on outstanding service and a welcoming environment where everyone is welcome, regardless of their fitness level.

The Role

As the Club Admin Manager, your goal is to inspire our members to live active lives by ensuring the club runs smoothly behind the scenes. You will be the guardian of our administrative policies, managing everything from member services and financial auditing to payroll and staff development. Your work ensures that the club remains organized, compliant, and focused on delivering a “magic” experience for our members.

Key Responsibilities

Member Service Excellence

• Handle member queries and requests professionally within 24 hours.
• Maintain the member database and process refunds accurately.
• Manage cancellation and information change requests daily.
• Ensure manual access data is captured quickly if systems are down.

Financial Administration & Auditing

• Perform daily, weekly, and monthly audits to ensure full compliance with company standards.
• Manage the banking process, reconcile reports, and handle petty cash.
• Check and process membership contracts, ensuring all data is accurate and transparent.
• Monitor and control uniform stock and stationery orders.

Payroll & Human Resources

• Manage employee documentation, including new hires, transfers, and terminations.
• Coordinate with department heads to ensure salary data is accurate and submitted on time.
• Oversee leave documentation and staff remuneration records.
• Manage the discipline, performance, and growth plans for the administration team.

Communication & Training

• Keep all departments updated on new administrative policies and procedures.
• Provide necessary training to staff to ensure club-wide efficiency.

What We Are Looking For

Minimum Requirements:

• Matric (Grade 12) and a relevant tertiary qualification.
• 2 to 4 years of experience in administration or a similar role.
• Advanced skills in finance and HR management systems.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).

Professional Attributes:

• A proactive, solution-oriented mindset.
• Exceptional organization and planning skills.
• The ability to adapt to a fast-paced, changing environment.
• Strong interpersonal skills and a commitment to helping others.
• A high level of trustworthiness and the ability to take ownership of decisions.

Extra Skills We Value:

• A passion for holistic wellness.
• The ability to collaborate effectively across different teams.
• Agility and the drive to constantly learn and grow.

How to Apply

If you are a detail-oriented professional with a passion for service and a winning mentality, we would love to hear from you. Please submit your application through our official recruitment portal.