Commercial Credit Controller

Location: Midrand, Gauteng

Job Type: Entry Level

Posted: 2026-02-03

Job Description

We are looking for a Commercial Credit Controller to manage outstanding commercial invoices and improve our collection performance. The role focuses on reducing days sales outstanding (DSO), increasing cash collection, and lowering bad debt write‑offs.

Key Responsibilities

• Contact clients by phone to collect overdue payments.
• Record all call notes accurately in the Listener system.
• Make sure the minimum number of collection calls is reached each day.
• Process debit order resubmissions and verify client details.
• Switch clients from printed to electronic communication.
• Secure payment commitments and follow up until settled.
• Issue letters of demand and suspension letters as per policy.
• Review regional suspense accounts daily and allocate payments correctly.
• Request account suspensions when required communication has been completed.
• Explain company and collection policies to clients.
• Record and route client queries to the right department.
• Ensure all forwarded queries are resolved and communicate outcomes.
• Send invoices, statements and other documents to clients or the Contact Centre.
• Prepare credit notes, fund transfers, refund requests and master data changes.
• Offset receipts, credit notes and debit notes accurately each day.
• Reconcile credit balances and make necessary adjustments.
• Achieve individual and departmental collection and bad debt provision targets.
• Maintain high standards of customer service and professionalism.
• Participate in ad‑hoc projects within the Credit Control Department.
• Keep the work area clean and organised.

Minimum Requirements

• Matric certificate.
• Credit Management or Finance related qualification.
• 2–3 years of collections experience in a high‑volume consumer environment.
• Strong knowledge of Microsoft Office and Excel.
• Working knowledge of LSN and SAP.
• Excellent people and communication skills.

Skills & Competencies

• Clear verbal and written communication.
• Excellent customer service.
• Ability to work under pressure and handle difficult customers.
• Strong telephone skills.
• Intermediate Excel proficiency.
• High accuracy and attention to detail.
• Excellent reconciliation skills.
• Interpersonal and resilient attitude.
• Consistency in performance.

We encourage applications from historically disadvantaged candidates and Black female candidates. Preference is given to existing employees, but all applications are considered on merit.

Fidelity Services Group (Pty) Ltd is committed to fair practice and continuous development of our human capital.

If you are not contacted within 10 working days from the closing date, please consider your application unsuccessful.

Application Deadline

Open until filled.

How to Apply

To apply for this position, please visit fidelityservicesgroup.simplify.hr.