Credit Controller – Midrand

Location: Midrand, Gauteng

Posted: 28 January 2026

Job Description

We are looking for a Credit Controller to manage outstanding SecureFire amounts and improve our debtors days (DSO), cash collection and reduce bad debt expense/write‑off.

Key Responsibilities

• Contact clients by phone to collect overdue payments.
• Record call notes accurately in the Listener system.
• Make sure the minimum number of collection calls is achieved each day.
• Process debit order resubmissions and verify client information.
• Convert clients from printed to electronic communication.
• Obtain payment commitments and follow up on them.
• Issue letters of demand and suspension letters as per policy.
• Review regional suspense accounts daily and allocate payments correctly.
• Request suspension of overdue accounts when required.
• Communicate company and collection policies to clients.
• Record and route client queries to the appropriate department.
• Ensure all forwarded queries are resolved and communicate outcomes.
• Send invoices, statements and other documents to clients.
• Prepare administrative documents such as credit note requests, fund transfers, refunds and master data amendments.
• Offset receipts, credit notes and debit notes accurately on a daily basis.
• Reconcile accounts with credit balances and make necessary adjustments.
• Achieve individual and departmental collection and bad debt provision targets.
• Maintain high standards of customer service, courtesy and professionalism.
• Participate in ad‑hoc projects within the Credit Control Department.
• Keep the workplace tidy and organised.

Minimum Requirements

• Matric certificate.
• Credit Management or Finance related qualification.
• 2–3 years of collections experience in a high‑volume consumer environment.
• Strong knowledge of Microsoft Office and Excel.
• Working knowledge of LSN and SAP.
• Excellent people and communication skills.

Skills & Behavioural Competencies

• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to work under pressure and handle difficult customers.
• Excellent telephone skills.
• Intermediate Excel proficiency.
• High accuracy and attention to detail.
• Excellent reconciliation skills.
• Interpersonal and teamwork skills.
• Consistency and resilience.

Additional Information

We reserve the right not to make an appointment for any advertised position. Preference is given to existing employees, but historically disadvantaged and Black female candidates are encouraged to apply.

Fidelity Services Group (Pty) Ltd promotes fair practice and continuous development of its human capital.

If you are not contacted within 10 working days from the closing date, please consider your application unsuccessful.

Application Deadline

Open until filled.

How to Apply

To apply for this position, please visit the following link:

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