City of Johannesburg
Customer Relations Agent – Short‑Term Contract
Vacancy Bulletin: STC 002/2026
Publication Date: Friday, 30 January 2026
Closing Date: Thursday, 12 February 2026
Department: Group Finance
Branch: Customer Services Centre
Designation: Customer Relations Agent
Salary: R28 315,59 per month (basic, excluding benefits)
Location: Various Regions, Johannesburg, Gauteng
Contract Length: Short‑term (not exceeding 12 months)
Minimum Requirements
- Grade 12 certificate
- Relevant National Diploma at NQF level 6
- 1–3 years of experience in a customer‑service environment
Primary Function
Consistently exceed departmental targets by resolving over 90% of citizen queries on first contact within a One‑Stop Customer Service environment. Use creative problem‑solving and innovative initiatives to streamline the walk‑in experience, directly enhancing municipal revenue collection and overall public satisfaction.
Key Performance Areas
- Maintain high levels of account integrity and process all customer requests promptly and professionally.
- Ensure outstanding customer service by accurately logging all queries into SAP CRM.
- Process applications and quotations efficiently.
- Maintain sound customer relations and improve customer experience.
- Provide arrear debtors with the full process applicable to payment arrangements.
- Collaborate with other RSSC sub‑units to ensure efficient information flow.
- Maintain accurate records of all sourced documents for timely review and execution.
- Build, manage and maintain stakeholder relations with internal business units, entities, management and peers.
- Implement good governance and effective risk management systems.
- Safeguard and maintain proper use of all assets within the area of work.
- Provide factual operational quality reports on the functions and performance within the area of responsibility.
Leading Competencies
- Outstanding phone and verbal communication skills with active listening.
- Proficiency in MS Office and other IT packages.
- Strong numerical skills and ability to use math efficiently.
- Strong relationship‑building skills.
- General knowledge of municipal policies and procedures in relation to revenue services.
- Problem‑solving and analytical capability.
- Collaborative team player with proven ability to work productively across diverse groups.
Core Competencies
- Basic knowledge of debt collection, call centre collection, customer services or credit management.
- Basic accounting concepts and functions.
- Knowledge of local government (advantageous).
- Knowledge of customer satisfaction.
- Attention to detail.
- Batho Bhelela principles.
- Confidentiality.
- Decision making.
- Conflict resolution.
Equal Opportunity
All suitably qualified candidates are encouraged to apply. The City of Johannesburg applies the principles of employment equity as per national legislation and policy guidelines and will consider designated groups in line with these requirements. Preference will be given to previously disadvantaged groups, including those with disabilities.
Application Instructions
Only online applications will be considered. Complete the online application form and attach all relevant and updated documents (certified qualifications, ID, CV). Applicants may be required to provide proof of original documents during the selection process.
Applicants should provide a brief description of their work experience relating to the vacancy. If you are an internal applicant, your employee number will be required. If you are a member of a professional body, please provide your membership number and expiry date.
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By submitting your application, you consent that the personal information may be used for recruitment and selection purposes. The City of Johannesburg reserves the right not to make an appointment.
Contact
Enquiries only: Tshepiso Nemaangani – Tel: 011 021 3800
Application Deadline
Thursday, 12 February 2026
Apply Online
Please apply via the following link: