Discovery Limited
Administrator
Company: Discovery Limited
Location: Gauteng
Job Type: Entry Level
Posted: 5
About the Job
Discovery’s core purpose is to make people healthier and to protect their lives. We look for talented individuals who share our values and can thrive in a fast‑paced, dynamic environment. As a global thought leader, Discovery is committed to innovation that delivers financial success and meaningful social impact.
About Discovery Invest
Launched in 2007, Discovery Invest offers a full range of investment products for all client needs. We provide access to top performing Discovery funds and a selection of leading local and international fund managers. Our recent offshore offering gives South African investors easy access to international opportunities. Discovery Invest uses a shared‑value model to promote financial health and freedom for millions of South Africans. We reward positive investment behaviour with extra returns and aim to maximise client outcomes before and after retirement.
Key Purpose
The main purpose of this role is to administer all Discovery Invest products, including payments and handling phone and email queries from policyholders, financial advisors, and franchise partners.
Responsibilities
- Administer all Discovery Invest products.
- Handle phone and email queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy.
- Maintain a low error rate and strive for zero errors.
- Obtain outstanding documentation and resolve issues efficiently.
- Build strong relationships with financial advisors, internal teams, and external stakeholders.
- Monitor and report workload statistics to meet daily targets.
- Ensure all activities follow standard operating procedures and business rules.
- Escalate complex issues and support resolution.
- Assist with testing and implementation of system updates and enhancements.
Education and Experience
- Matric (high school completion).
- University degree.
- Experience in investment and client service is advantageous.
Employment Equity
Discovery is an Equal Opportunities employer. We consider the Company’s approved Employment Equity Plan and Targets during recruitment. We actively encourage and welcome people with various disabilities to apply.
Application Deadline
Open until filled.
How to Apply
To apply for this job, please visit our careers page: