Internship Programme (Operations Excellence Analyst)

Internship Programme: Operations Excellence Analyst

About Buffalo Couriers

Buffalo Couriers is a leading logistics service provider in South Africa. We specialize in offering cost-effective, one-stop logistics and distribution services for small and medium enterprises (SMEs) and online retail trades across Africa. With strong local resources and a focus on efficiency, we are committed to providing top-tier delivery solutions in the South African market.

Role Overview

We are looking for a motivated intern to join our newly established Efficiency Committee as an Operations Excellence Analyst. This role functions as an internal governance and improvement unit, reporting directly to the Head of the Efficiency Committee.

The successful candidate will focus on mapping processes, developing standard operating procedures (SOPs), analyzing data, and conducting operational audits. This position is ideal for final-year students or recent graduates who are analytical, responsible, and ready to thrive in a fast-paced environment.

Key Responsibilities

Process & SOP Development

• Work directly with operational teams to understand daily workflows.
• Map end-to-end processes for key roles and departments.
• Identify inefficiencies, risks, and gaps in current workflows.
• Create and standardize SOPs and operating guidelines.

Data & Performance Analysis

• Review operational data reports and dashboards.
• Identify key performance indicators (KPIs) and track operational trends.
• Perform basic data analysis to support business improvements.
• Prepare structured reports based on evidence and facts.

KPI Design & Management

• Help management define measurable and actionable KPIs.
• Explain KPI logic and measurement methods to different departments.
• Ensure KPIs align with actual operational execution.

Operational Audits

• Conduct on-site checks to observe actual execution versus planned processes.
• Identify the root causes of operational issues or non-compliance.
• Support follow-up actions to ensure improvements are implemented.

Communication & Governance

• Communicate findings professionally to various business units.
• Provide factual evidence to HR and management when necessary.
• Maintain objectivity and independence in all reviews and reports.

Requirements

Education & Experience

• Final-year university student or recent graduate.
• A completed Bachelor’s degree.

Technical Skills

• Basic data analysis skills (ability to interpret reports and findings).
• Proficiency in Microsoft Excel (basic formulas and data organization).
• Proficiency in PowerPoint for creating reports.
• Ability to quickly learn new internal software and tools.

Core Competencies

• Fluent in English (written and spoken).
• Strong sense of responsibility and attention to detail.
• Quick learner with the ability to adapt to changes.
• Fact-based and process-oriented mindset.

Job Details

• Job Type: Full Time / Internship
• Location: Gauteng
• Field: Data Analysis, ICT, and Graduate Programmes

How to Apply

If you meet the requirements and are interested in gaining hands-on experience in operations excellence, please submit your application through the official Buffalo International Logistics recruitment portal.