Officer IM Customer Relations Jobs

February 18, 2026 Edgar Mahomane 0

  • Full Time
  • , South Africa

Eskom Communications

Officer: IM Customer Relations

Company Overview

Eskom is a major energy provider, generating approximately 95% of the electricity used in South Africa and 45% of the electricity used across the African continent. The organization manages the generation, transmission, and distribution of power to industrial, mining, commercial, and residential sectors. Eskom is currently expanding its infrastructure with new power stations and lines to meet growing energy demands.

Role Summary

The Officer for IM Customer Relations plays a vital role in bridging the gap between Information Management (IM) services and business customers. This position focuses on maintaining strong relationships, managing IT projects, and ensuring that service standards are met through direct engagement and effective communication.

Key Responsibilities

  • Customer Liaison: Engage directly with customers through on-site visits to understand and address their needs.
  • Service Management: Implement and manage Service Level Agreements (SLAs) within the business.
  • Project Management: Oversee the execution of Information Technology (IT) solutions from start to finish.
  • Service Monitoring: Regularly track and monitor the quality of services delivered to ensure they meet organizational standards.

Minimum Requirements

  • Education: A National Diploma or National N Diploma in Information Management or Information Technology (NQF6 with 240 credits).
  • Experience: At least 3 years of experience in an IT or Information Management environment, including a solid understanding of business operations.

Skills and Competencies

  • Professionalism: High levels of honesty, integrity, and self-motivation.
  • Technical Knowledge: Understanding of business processes, IT infrastructure, and application delivery.
  • Communication: Strong presentation, negotiation, and conflict-handling skills.
  • Analytical Thinking: Ability to solve complex problems and work effectively under pressure to meet deadlines.
  • Leadership: A team-oriented mindset with the ability to coach others and influence management.

Job Details

  • Job Type: Full Time
  • Location: Mpumalanga
  • Field: ICT / Computer
  • Closing Date: 19 February 2026

How to Apply

Interested candidates who meet the above requirements should submit their applications through the Eskom careers portal before the closing date. Ensure your CV highlights your relevant experience in IT customer relations and project management.