Admin Clerk / Receptionist (Permanent Position)

Company: Pretoria East General Hospital

Location: Pretoria, Gauteng

Job Type: Entry Level

Posted: 2026-02-01

Closing Date: 2026-02-09

Job Description

Reference No: 1135922

We are looking for a qualified and motivated individual to join our team as an Admin Clerk / Receptionist at Pretoria East General Hospital. This is a permanent role based in Pretoria.

Key Responsibilities

• Sort and distribute samples according to standard operating procedures, ensuring they reach the correct laboratories or sites.
• Log sample registrations and handle queries following established procedures.
• Dispatch specimens for processing, monitor progress, file reports, and manage queries and report delivery within the required turnaround time.
• Conduct hospital rounds to distribute reports and collect samples for processing, following relevant procedures.
• Handle administrative queries and customer complaints, ensuring timely resolution.
• Track courier delivery of samples to confirm they are received, processed, and results returned on time.
• Identify and resolve bottlenecks in pre‑analytical laboratory processes.
• Maintain a clean and organized work area, preparing equipment as required.
• Monitor stock levels, order additional supplies, and deliver stock to doctors’ rooms.
• Represent the organization with professionalism and ethical conduct when interacting with medical staff and patients.
• Manage the reception area, provide information, and direct clients to the appropriate departments while delivering excellent customer service.
• Collect cash from patients and bank it according to standard procedures.
• Report incidents, log customer complaints, and record tasks in the laboratory information management system in line with policy.
• Prepare and scan patient forms onto the laboratory scanning system (Oculus) and resolve scanning issues.
• Adhere to Lancet uniform protocols and standard operating procedures.

Requirements

• Grade 12 or a relevant NQF Level 4 qualification. A BSc degree is an advantage.
• 0–1 year of relevant working experience.
• Computer literate.
• Familiarity with laboratory information systems.
• Knowledge of organisational policies and procedures.

Skills and Attributes

• Ability to cope with nervous or distressed patients.
• Comfortable working in a pressured environment.
• Team player with strong interpersonal skills.
• Adherence to company dress code.
• Strong administrative and organisational skills.
• Attention to detail.
• Effective communication.
• Confidentiality and sensitivity.
• Customer‑oriented mindset.
• Empathy and patience.
• Flexibility and adaptability.
• Telephone etiquette.
• Basic business numeracy.

Compensation

Salary will be commensurate with qualification and experience level.

Application

To apply for this position, please visit careers.lancet.co.za.