ESKORT
Retail Assistant Manager – Rustenburg
About the Company
Eskort has been making life delicious for over a century. Known as the home of South Africa’s best-loved bacon, polony, and pork sausages, we pride ourselves on quality and tradition. We are looking for a dedicated Retail Assistant Manager to join our team in Rustenburg.
Role Overview
As the Retail Assistant Manager, you will support the daily operations of the store, ensuring high standards of customer service, stock management, and staff leadership.
Requirements
- Education: Grade 12 is required. A Diploma or Degree in Retail, Business, or a related field will be an advantage.
- Experience: At least 5 years of experience in a retail environment, ideally in a supervisory or leadership role.
Key Responsibilities
Stock Management & Ordering
- Place and follow up on orders with factories and suppliers.
- Manage deliveries, check stock quality upon arrival, and report any damages or shortfalls.
- Record all received stock accurately using the Meat Matrix system.
- Monitor daily stock levels, run reports, and manage stock shrinkage or losses.
Store Operations & Housekeeping
- Maintain a clean and organized store, including floors, offices, and cold storage areas.
- Ensure strict adherence to HACCP food safety standards and OHSA health and safety regulations.
- Organize product displays and shelving to create an attractive shopping environment.
- Manage in-store promotions and ensure the team is familiar with current deals.
Staff Leadership
- Assist with recruitment, onboarding, and training of new employees.
- Manage employee performance, discipline, and daily motivation.
- Oversee staff attendance and clocking systems.
Financial & Cash Management
- Supervise daily cash-ups and minimize financial losses.
- Manage secure cash movements and ensure the store safe is locked at all times.
- Oversee cash levels for in-store ATMs where applicable.
Customer Service
- Provide excellent service to ensure high levels of customer satisfaction.
- Handle customer complaints and feedback promptly and professionally.
- Analyze shopping patterns to help attract and retain customers.
Systems & Security
- Maintain the Meat Matrix system and monitor CCTV cameras.
- Work with security guards and manage the store’s alarm system to ensure a safe environment.
How to Apply
If you meet the requirements and are interested in this position, please submit your application through the Eskort careers portal.