The South African Revenue Service (SARS)
Specialist: Business Systems (Online Support – Business Analyst)
Organization: South African Revenue Service (SARS)
Position Type: Fixed-Term Contract (4 Positions available)
Location: Pretoria, Gauteng
Closing Date: March 8, 2026
Job Overview
The South African Revenue Service (SARS) is the national authority responsible for collecting taxes and managing customs. We are looking for four Business Systems Specialists to provide expert advice and technical support. In this role, you will help develop operational plans and improve service delivery processes to ensure our systems work effectively.
Requirements
To qualify for this role, you must meet one of the following criteria:
- Option 1: A Bachelor’s Degree or Advanced Diploma (NQF 7) in Information Technology, plus 5 to 7 years of experience in online support, systems analysis, and software testing. At least 2 to 3 years should be at a specialist level.
- Option 2: A Senior Certificate (Matric) and relevant IT certifications, plus 5 to 7 years of experience in online support, systems analysis, and software testing.
- Option 3: A Senior Certificate (Matric) and at least 10 years of experience in Information Technology, specifically focusing on online support and systems analysis.
Key Responsibilities
As a Business Systems Specialist, your daily tasks will include:
- Process Management: Monitoring work progress, identifying risks, and suggesting improvements to business systems.
- Technical Support: Using your expertise to solve emerging technical problems and providing guidance on new system requirements.
- Compliance: Ensuring all work follows official policies, legal standards, and ethical guidelines.
- Collaboration: Building strong working relationships with team members and external partners to meet organization goals.
- Service Excellence: Providing high-quality advice to internal and external stakeholders and maintaining a culture of professional service.
- Reporting: Collecting data to help leadership make informed decisions.
Skills and Competencies
Technical Skills:
- Business IT Systems and IT Strategy
- System Thinking and Efficiency Improvement
- Computer Literacy and Technical Reporting
- Functional Knowledge of IT Policies
Personal Attributes:
- Analytical thinking and attention to detail
- Strong problem-solving skills
- Honesty, integrity, and accountability
- Commitment to continuous learning and professional growth
- Excellent customer service and communication skills
Application Process
Interested candidates who meet the requirements are invited to apply through the SARS careers portal. Please ensure your application is submitted before the closing date.