Mpumalanga Department of Health
Job Opportunity: Switchboard/Telecom Operator
The Mpumalanga Department of Health is dedicated to improving the health and well-being of the community through a people-centered and equitable healthcare system. We are looking for a professional and dedicated Switchboard/Telecom Operator to join our team of skilled health workers.
Location: Mpumalanga
Job Type: Full Time
Field: Administration / Customer Care
Requirements
To be considered for this position, candidates must meet the following criteria:
- Grade 12 Certificate (NQF Level 4 or 5) or an equivalent qualification.
- Must be computer literate.
- Excellent communication and interpersonal skills (both verbal and written).
- A solid understanding of customer care and the Batho Pele Principles.
- Ability to work shift hours as required.
Key Responsibilities
The successful candidate will handle the following duties:
- Operate the switchboard and ensure the system is functioning correctly at all times.
- Manage all incoming and outgoing calls professionally.
- Direct calls to the appropriate departments or individuals.
- Answer general inquiries and maintain accurate records of trunk calls.
- Take and deliver messages promptly and efficiently.
- Issue private telephone accounts to relevant staff members.
- Monitor and report any misuse of the telephone system.
How to Apply
If you are interested and meet the qualifications, please submit your application through the Mpumalanga Department of Health electronic recruitment portal at ehr.mpuhealth.gov.za.