City of Tshwane
Telephone Operator
Company: City of Tshwane
Location: Power Failure Report Centre, Capital Park Depot, Pretoria, Gauteng
Posted: 29 January 2026
Job Level: T7
Salary: R254 808 – R353 892 per annum
Estimated Remuneration Package: R357 290 – R483 405 per annum
Application Deadline: Open until filled
Job Purpose
Represent the City of Tshwane by handling all telephone and email interactions related to energy and electricity. Capture complaints, follow up quickly and efficiently, and provide consistent, high‑quality service to meet operational needs.
Appointment Requirements
- Grade 12 or equivalent
- At least six months of relevant experience in a customer‑care environment
- Computer literacy
- Must undergo a criminal record check and allow fingerprints to be taken by the Tshwane Metro Police Department at own cost
- Willingness and ability to work shifts, standby and overtime
- Applicants must be willing to be placed anywhere in Tshwane as required by departmental management
Personal Attributes & Competencies
- Ethical and professional conduct
- Good communication and interpersonal skills
- Strong administrative and organisational abilities
- Attention to detail and ability to work independently and as part of a team
- Integrity, flexibility and ability to work under pressure
- Creativity and initiative to improve section functioning
Primary Functions
- Attend to telephone and email enquiries related to energy and electricity
- Perform callbacks to ensure customer satisfaction
- Escalate complaints to higher levels and provide feedback to clients
- Assist consumers (external and internal) with enquiries about electrical products and services
- Monitor interruption complaints in archives and on cut‑off lists
Additional Information
SAP Code: S70006040
Attrition: Natural attrition
Enquiries
KM Mogale – 012 358 2471
S Machaba – 012 358 6192
How to Apply
To apply for this position, please visit the City of Tshwane careers portal: